As a busy digital media and marketing agency based here in Fortitude Valley, Brisbane. we have the good fortune to work with a wide variety of clients. While some companies are purely internet-based, others have bricks and mortar stores, warehouses, or business premises. Despite their differences, they all have one thing in common…they rely heavily on their computer technology to help their businesses along.
That fact is that businesses use technology to undertake many key tasks such as taking payments, invoicing, sending correspondence, teleconferencing, file sharing, and speedy communication. As such, the importance of ensuring systems are continually updated, functioning correctly and that all the right security protocols are in place, cannot be underestimated. Yet, this key role can also stretch businesses because of the amount of time involved. In companies where there is no dedicated IT role, this is time that could otherwise be spent on marketing, creating and/or improving products, or streamlining customer service. So, there is a dilemma and one that many companies including ours, face.
Here are several ways that we believe that local IT Support in Brisbane can help…
Peace of mind
Any small to medium sized business is likely to have a gazillion things to think about. This could be running accounts, managing a team, satisfying current client orders, or prospecting for new business. Wouldn’t it be good to know that businesses have a dedicated support team looking after the whole of their IT solutions? From monitoring output to maintain optimum running capability and ensuring the latest updates are installed in a timely fashion, through to pre-empting and problem-solving any glitches, having a dedicated IT support team on hand means that businesses can focus more on what they do best.
With any company, computer downtime is a risk. Aside from being frustrating for both business owner and customer, it can also heavily affect sales. Using remote monitoring techniques, modern companies who perform IT support in Brisbane are able to monitor systems remotely on a daily basis. In addition to carrying out updates during non-business hours or during quieter periods, they’re also able to remotely deal with and fix, many problems or system glitches fast. In doing so, system downtime (if any) is often greatly minimised.
For many businesses owners, the inner workings of an IT system probably isn’t their forte. As such, regular updating of both software and hardware is unlikely to be high on their priority list. The good news is that handing that task over to someone who knows the relevance of an updated system is likely to add value. Why? Because they have a good understanding of the hardware and software needed to streamline functions, which in turn can lead to an overall improvement in efficiency. What business wouldn’t want that?
Another important role of IT support companies is to carry out security risk assessments. As such when they do, they can make suggestions as to how IT security can be improved and if necessary can implement strategies on the business’s behalf to help with those all-important problems like password management, data protection, and security access, all of which will lead to improved system security solutions.
Here at Kick Media, we’re happy to recommend White IT as your ‘go to’ IT Support in Brisbane. They have a great understanding of business IT in the Brisbane area and beyond, and more importantly, how it can help you.